At DriveRescue, we value both our customers and our network of hardworking roadside service professionals. Our cancellation policy is crafted to ensure fairness and clarity while respecting your time and that of our service providers.

By using the DriveRescue mobile app or website to request services, you agree to comply with the following cancellation and refund terms.

General Overview

Once a service request is confirmed and accepted through the DriveRescue platform, resources such as service providers, fuel, time slots, and GPS tracking are immediately committed to ensuring your roadside rescue is delivered in a timely and efficient manner.

To protect the interests of both users and vendors, cancellations must follow the structured rules outlined below.

Refund Eligibility Tiers

1. Cancellations Made Before Provider Assignment: If you cancel your service request before a provider is assigned or accepts the job, you are eligible for a refund of your payment amount, minus any non-refundable payment gateway fees (usually 2-3%).
2. Cancellations After Provider Assignment but Before Dispatch: If the provider has accepted your request but has not yet started traveling to your location, your cancellation will result in a partial refund, excluding administrative and provider reservation charges.
3. Cancellations While Provider is En Route: If you choose to cancel the service after a provider is already en route to your location, a refund would not be possible. At that point, costs such as fuel, time, and labor have already been committed to fulfilling your request. We appreciate your understanding.
4. Cancellations After Provider Arrival: Cancellations after the provider has arrived or begun the service will not receive any refund. Additionally, DriveRescue reserves the right to charge full service fees for late or last-minute cancellations that result in operational disruption.

Gateway Fees Policy

Please note: all payment gateway fees are non-refundable, regardless of when the cancellation occurs. This is due to third-party transaction costs we incur on every payment, which are not reversed by the provider.

Exceptions & Special Considerations

We understand that every situation is unique, and your time matters. In the rare event that:

• Your service is delayed by more than 60 minutes beyond the estimated arrival time, or
• The assigned provider is unable to complete the requested service,

you're welcome to reach out to us for a personalized review. Our support team is here to help and will carefully assess your case for a potential full or partial refund.

To ensure a smooth review process, we kindly ask that you share any relevant details or supporting information via email. We're committed to making things right whenever possible.

How to Cancel a Request

1. Open the DriveRescue app
2. Navigate to "My Bookings"
3. Select the active service
4. Tap "Cancel Request"
5. Choose a cancellation reason and confirm

Upon successful cancellation, you'll receive an automatic confirmation by email or push notification. Refund (if eligible) will be processed within 5 to 7 business days via the original payment method.

Multiple Cancellations & Abuse

Users who cancel multiple requests within a short timeframe, or are suspected of abusing the system, may be subject to:

• Temporary suspension of service access
• Loss of refund eligibility
• Permanent account deactivation (in repeated or fraudulent cases)

Dispute Resolution

If you believe a cancellation charge was applied in error, please contact our customer care team at support@driverescue.com. All disputes must be submitted within 7 days of the service date. Provide your full name, service ID, and reason for dispute.

Policy Updates

DriveRescue reserves the right to amend this policy at any time. Updates will be posted in the app and on the website. Continued use of the Services implies your agreement with the updated terms.

DriveRescue - 24x7 Roadside Assistance You Can Count On.

Fair. Transparent. Reliable.